I drive a Toyota. Just got it, because I drive a ton in my business and am interested in gas mileage and the environment.
My Toyota is one in a million. Or I should say, one in several million. It’s one of those millions that is on the recall list. I haven’t received my letter from Toyota, but I am very, very interested in what it will say. Toyota doesn’t have to worry about me — I’m going to take the car in, get the braking problem fixed, and keep driving it.
But what I really want is for them to write me and, without qualification, accept responsibility, apologize, and tell me how they’re going to make me 100% whole. That’s it. I’ll post the letter when I get it and we’ll see, but that is what I expect I’ll eventually read.
But what if Toyota writes me and says: Get over it, Mr. Agatston. We’re not the first car company that has had our vehicles recalled, and we’re not going to be the last. In fact, in case you haven’t noticed Toyota has traditionally been seen as the best car maker out there. We’re sure you agree with this. And we have it upon reliable information that your car hasn’t even given you any problems yet. Other customers have, unfortunately, and we’re diligently focusing on them at this time.
My injured clients hear a lot of things like this, in various forms, when they bring claims or lawsuits for their injuries. More often than not, negligent conduct (like failing to yield in a car accident case) or intentionally wrong conduct (like molesting a young child) brings a big fight when it comes to trying to hold the wrongdoers accountable and recover reasonable and lawful compensation for the harms, damages and losses.
My blog posts below that have tracked this under age drinking situation in the home of a local judge comes to mind. I only know what I’ve read in the newspaper. But the facts reported are that 10 minors were cited for under age drinking in the judge’s basement. The story has lit a firestorm in this metro Atlanta county of 600,000 people. It will ultimately be a case study on many things, one of which a case study on responsibility.